No available times appear
1. The doctor has no schedule
A doctor with no weekly schedule generates no slots at all. Check this first when a newly added doctor never appears.
How to check: Doctors, open the doctor and look at their weekly schedule.
2. The date falls inside time off
A time-off range switches off that doctor's availability for its duration, without touching the weekly schedule.
How to check: on the doctor's record, review the ranges entered. Remember both dates are inclusive: the 10th to the 12th is three days.
Frequent mistake: entering the range with the wrong year, or leaving an old range in place.
3. The patient hasn't chosen a procedure
The bot offers no times until there is a reason for the visit. If the patient asks for "an appointment on Tuesday" without saying what for, the bot shows the catalogue first.
This isn't a fault: it's the intentional conversation order, explained in How the bot books.
4. No doctor has been resolved
It also offers no times without a doctor, and there is no "any doctor" option.
If your clinic has several professionals and the patient didn't say who, the bot shows the list to choose from. To have a patient always seen by the same person, set them as preferred doctor on their record.
5. It really is full
Sometimes the answer is the boring one: the doctor has no space in the range being looked at.
How to check: open Calendar in week view for that doctor. If it's full, it's full.
What to do: extend the weekly schedule, enable another doctor for that procedure, or offer the patient a later date.
6. Lunch is entered as working time
The inverse case, worth checking if the problem is too many slots appearing: with the schedule entered as a single 09:00–18:00 band, the bot will offer 13:30.
How to fix: enter two separate bands, before and after lunch.
7. The patient has hit the one-appointment limit
If your clinic enabled the one-active-appointment-per-patient restriction, someone who already has a future appointment can't book another.
How to check: Configuration. By default, multiple appointments are allowed.
Note: this restriction never applies to the dashboard assistant. Your team can always book.
8. The clinic's time zone is wrong
If slots appear shifted by several hours, check the time zone in Configuration. An error here displaces the whole schedule consistently, which makes it easy to recognise: it isn't one slot that's wrong, it's all of them by the same number of hours.