What Pingclínica is

Pingclínica answers your clinic's WhatsApp and books appointments for you. When a patient messages the clinic's number, an automated assistant replies in Spanish, offers the times that are genuinely free according to each doctor's schedule, and records the appointment in the dashboard. It then sends the reminders and tracks who confirmed and who didn't.

Everything goes out from your own WhatsApp Business number. Patients never see a Pingclínica number.

The three pieces

The WhatsApp bot. It talks to patients: asks the reason for the visit, proposes a doctor and a time, books, reschedules and cancels. It only talks to patients you have already registered — a deliberate decision, and the most common cause of "the bot didn't answer my patient." See How the bot books.

The dashboard. The website where your team sees the schedule, creates appointments by hand, manages doctors and patients, and configures everything above. It works from any computer or phone.

The reminders. They go out on their own, 24 hours and 2 hours before each appointment. The 24-hour one carries two buttons, Confirmo and Cancelar, and whatever the patient taps is reflected in the dashboard.

Before your first patient

Four things to set up, in order:

1. Create your account and clinic
2. Connect WhatsApp
3. Initial setup — specialty, doctors, schedules and procedures
4. Invite your team

Without step 2 the bot can neither receive nor send messages. Without step 3 it has no times to offer.

How this documentation is organised

Getting started is the one-time setup.

The dashboard describes each screen: what it shows and what you can do there. Use it as day-to-day reference.

The bot and your patients explains how the assistant behaves from the patient's side. This is the section to read when you need to explain to someone why the bot did what it did.

Troubleshooting is a set of checklists organised by symptom. If something isn't working, start there.

What Pingclínica does not do

Worth saying up front, to avoid surprises:

• It is not a medical record. It stores no diagnoses or treatments.
• It does not charge patients. It processes no payments for consultations.
• It does not replace staff judgement. The bot books; it gives no medical guidance and does not triage.
• It never messages first. The bot replies to whoever writes to it and sends reminders for appointments already booked. No campaigns, no bulk messaging.