Billing
In Configuration, Billing section. Administrators only.
The plan
One plan: 50 dollars a month, everything included. No tiers, no per-patient charge, no per-message charge. Before that there are 14 days free, and no card is required to start.
The trial starts when the clinic is approved, not when you created the user.
Subscribing
Configuration opens the payment, processed by Stripe. The clinic becomes active as soon as the charge is confirmed.
To manage the subscription afterwards — change the card, view invoices, cancel — open the billing portal from the same screen.
If your clinic pays by bank transfer or has a different arrangement, write to us and we'll set it up outside automatic billing.
The states
| State | What it means | What's blocked |
|---|---|---|
| Trialing | Within the 14 days | Nothing |
| Active | Paid up | Nothing |
| Past due | A charge failed and is being retried | Nothing |
| Suspended | Trial ended without a plan, or retries ran out | Everything that creates or changes |
Past due blocks nothing. Stripe retries for several days and emails the cardholder. Update the payment method within that window and nothing further happens.
What still works when suspended
Suspension is designed not to strand a patient mid-conversation:
Still works
- Reading the whole dashboard: schedule, calendar, patients, analytics
- Reminders for appointments already booked
- A patient confirming or cancelling from a reminder
- Intake forms for appointments already booked
Stops working
- Booking new appointments, from the dashboard or the bot
- The bot starting new conversations
- Changing configuration, doctors or the catalogue
Nothing is deleted. Once payment is sorted, everything returns immediately.
If something doesn't add up
Charges and invoices are handled by Stripe; the billing portal has the full history. If you see a charge you don't recognise or an invoice that doesn't match, write to hola@pingclinica.com with the invoice number.